TERRES D’AFRIQUE: Your link to remarkable services
Terres d’Afrique (TDA), was born from a dream while farming at Mugesera lac: to combine sustainable agriculture, world-class customer service, and community development and, we go beyond concierge services, we create the best experiences, adventure tours, lifestyle, and wellness experiences that celebrate Rwanda heritage and global excellence. From exceptional services and property management to women’s empowerment and skills building, TDA connects you to remarkable experiencese.
About Us
Terres d’Afrique (TDA) is more than a concierge company, it’s a lifestyle brand and empowerment platform. We specialize in personalized concierge services, luggage storage, and customer welcome skills, while integrating wellness and cultural authenticity into everything we do. Our expertise also extends to Airbnb management, ensuring complete care for both guests and hosts.
Our vision extends beyond service excellence:
- We offer world class concierge services and providing seamless, personalized lifestyle solutions for individuals, expatriates, visitors, and businesses.
- We offer customer service and social etiquette development, preparing job seekers and professionals for global standards.
- We invest in women-led agriculture and local artisans, celebrating Rwandan heritage.
- We promote wellness and sustainability through organic farming, herbal products, and holistic programs.
With TDA, every detail is handled with precision, discretion, and creativity, allowing our clients to enjoy life while contributing to meaningful community impact.
Our Services
Concierge Services & Luggage storage
Focus on what matters most while we provide seamless stays, personalized service, and secure luggage care, ensuring unparalleled comfort, convenience, and peace of mind.
Luggage Storage
Our luggage service is more than just storage, it’s part of our hospitality promise:
- Convenience: Drop off your bags and enjoy your day stress-free.
- Security: Your belongings are stored in a safe and monitored environment.
- Flexibility: Hourly, daily, and overnight storage options designed around your schedule.
- Seamless Travel Experience: Pair our luggage service with transfers, guided farm tour, or concierge assistance, and make the most of every moment.
Hub of Customer Welcome Skills
- Become a Customer Welcome Expert: Join us to develop your skills and become an expert in creating exceptional guest experiences.
- Bring Customer Welcome Expertise to Your Company: Would you like to have a trained Customer Welcome professional in your organization? Contact us to learn how we can support your team.
- Share Your Feedback: We value your experiences. If you’d like to give feedback on the customer service you received, please reach out and help us continue improving.
Airbnb Management
Our Airbnb Management service provides full support for property owners, handling bookings, guest communication, cleaning, and maintenance. We ensure your property is always guest-ready, helping you maximize income while minimizing effort and stress.
- 1. Maximize your rental potential with stress-free management.
- 2. Expert care for your property, effortless hosting for you.
- 3. We handle everything so you can earn and relax.
Women & Artisans’ Empowerment
Every visit supports Isoko women-led farming at Mugesera Lake while giving you unforgettable cultural memories.
- Organic farming and wellness infusion production by Isoko Mugesera Lac.
- Women-led agricultural investments for sustainable income generation.
- Locally made artisan goods honoring Rwanda’s rural heritage.
Professional Assistance
Maximize your productivity with our executive support: get linked to the right job, get the right employee, calendar management, meeting coordination, corporate travel arrangements, and seamless event planning.
Lifestyle Services
Elevate your lifestyle with exclusive access to top-tier restaurants, VIP events, private clubs, and bespoke travel itineraries crafted just for you.
Travel Assistance
Enjoy stress-free we link you with the best tour guide and, expert help with travel formalities.
Administrative Support
From document printing to job application assistance, our team handles paperwork, correspondence, and admin tasks to keep your life organized.
Local Expertise & More
Discover the best your city has to offer with insider tips on dining, entertainment, cultural events, and hidden gems.
Wellness
- Fitness lifestyle programs for communities and professionals.
- Farm-to-cup herbal teas and natural health products.
Our Process
Listen & Understand
We take the time to know your needs.
Design Tailored Experiences
Every detail is curated for you.
Deliver Seamlessly
Enjoy an authentic, smooth experience.
Follow Up with Care
Your satisfaction is always our priority.
Why Choose Terres d’Afrique ?
- 🛎️ Premium Multilanguage Concierge Club with world-class experiences.
- 🌍 A platform for international service training and excellence.
- 🌱 A unique approach blending nature, customer care, and innovation.
- 👩🌾 Strong commitment to empowering women and rural communities.
- 💚 Promotion of well-being and a healthy lifestyle connected to farm-fresh products.
- ✨ Guided by our promise: “Your link to Remarkable Service.”
Partners
Partner with Terres d'Afrique – Together, we create unforgettable first impressions.
Terres d'Afrique collaborates with companies, institutions, and organizations to elevate welcoming skills across Rwanda and Africa. Whether you are a hotel, a corporate office, an NGO, or a training institution, partnering with us means gaining access to skilled talent and programs designed to improve your client-facing services.
Who Can Partner With Terres d'Afrique?
At Terres d'Afrique (TDA), we believe that first impressions create lasting impact. That's why we specialize in Welcoming Skills training and talent development, helping organizations deliver exceptional service at every point of customer contact.
We invite partnerships with organizations who interact with guests, clients, or the public, including:
- Hospitality & Tourism Businesses – hotels, resorts, lodges, restaurants, airlines, tour operators.
- Corporate & Administrative Offices – companies seeking to elevate client-facing interactions.
- Education & Training Institutions – hospitality schools, universities, professional centers.
- Healthcare Providers – hospitals, clinics, and facilities where patient and visitor experience matters.
- Events & Conference Organizers – venues and agencies managing gatherings and delegations.
- Government & Industry Associations – supporting Rwanda's and Africa's workforce development goals.
- Foundations & NGOs – empowering youth, skills development, and economic growth initiatives.
If your organization values service excellence and wants to raise the standard of Welcoming Skills, you are the right partner for Terres d'Afrique.
Why Partner With Terres d'Afrique?
By partnering with Terres d'Afrique, you gain access to more than just talent — you join a mission to make Rwanda and Africa known for world-class service and unforgettable first impressions.
Your organization will benefit from:
- Access to skilled professionals — directly from our Talent Pool, trained in Welcoming Skills.
- Improved customer satisfaction & loyalty — service that delights clients and guests.
- Enhanced brand reputation — stand out as a business that prioritizes people and hospitality.
- Tailored support — subscribe for personalized recruitment or sur-mesure staff training.
- Faster hiring & onboarding — hire from our pre-assessed candidates in as little as one week.
- Contribution to national service excellence — be part of Rwanda's vision to raise standards in hospitality and tourism.
🌟 Together, we can make "Made in Rwanda Hospitality" a benchmark of excellence.
Join the Terres d'Afrique Partner Network
Becoming a partner is simple. Share your details, tell us about your staffing or training needs, and our team will connect you with the right professionals from our Talent Pool.
⚠️ We are not selling physical products. This is not an online shop. Payments will be handled directly once needs are defined.
Please complete the form below in full. Once we receive your information, our team will reach out to understand your requirements and give you secure access to our Talent Pool or design a customized solution for your organization.
Contact Us
Call Us
Tel: +250796691729
Email: info@terresdafrique.africa
Our Office Address:
Terres d'Afrique,
KG 11 AV 51 Kigali-Rwanda.
RWANDA
Complete The Form Below
Ready to experience authentic Rwandan hospitality and wellness?
📩 Contact us today or join our Club for exclusive services!